Meet Pacific Forest, Inc., a folding carton manufacturer in Vernon founded by Merl Seastrom in 1973. PFI specializes in chipboard folding cartons with special emphasis in fast food packaging, custom printed boxes and chipboard boxes.
The Challenges "Merl is the type of business owner who wants to be involved in every step of his enterprise to ensure the best for his customers”, observes Mike Ong, VP-Business Development for DIGICOM. "So the system we designed for him is one that will allow him to keep a close eye on his business while freeing him to pursue his life's other passions as well such as his horses and traveling".
The Solution With the NEC SV8100, Merl receives office faxes, email and even voicemail on his mobile phone. Merl and his staff can also specify where to route their phone calls at any given time. DIGICOM also equipped Merl with the MH240 Mobile Handset so he can be free to roam his production floor without missing a call. The NEC MH240 runs on WiFi and has all the functionality of your office extension. "With the MH240 he can be in his ranch in Temecula and still answer calls to his office extension without missing a beat," adds Mike. Mike further stresses that the NEC SV8100 can be tailor-fitted to the way our individual clients run their company. However, to fully optimize this flexibility, DIGICOM must accommodate such personalization by our clients from preferences for call forwarding to the music they want to play for music on hold. And that has always been our thrust."
The Result "When we first met Michael at Digicom I knew we had found a winner. All of the employees at Digicom have gone out of their way and are extremely efficient in their work with phone systems. The change over from our old system was completely painless. It just happened. If you have a question or problem, they answer almost immediately. (Quite efficient) We even had some problems with our accounting software due to MacAfee and Mike called from an installation in San Franciso and solved our problem by going online and looking at our computers. DIGICOM employees treat their customers the way we all like to treat our customers. Now that we are into the phone system and know how to use the phones we find it to be a great asset to our communication answers. With this system we are connected to our company at all times. Whatever our request DIGICOM has been on the spot to help us. Pacific Forest is quite pleased with our partnership with DIGICOM and highly recommends that if you are considering a new system you give them a try. They will solve your communication problems."
For more information on Pacific Forest Ind. Inc. visit their website at www.pacific-forest.com
Merl Seastrom, Treasurer/General Manager