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Business Phone Systems, Telephone Systems ‚Äď Digicom

NEC SV8100 - Redial List
Users can press Redial to cycle through the last 10 outside numbers dialed.

Pressing # redials the number displayed.

Users can also press Redial and dial a System Speed Dial bin number to access System Speed Dial.

NEC SV8100 - Caller ID List
Caller ID allows a display terminal to show an incoming callerís telephone number (called the Directory Number or DN) and optional name.

The Caller ID information is available as pre-answer display.

This Caller ID data from the temporary memory can be saved in either Speed Dial bins, Telephone Books or in One-Touch keys making them available for placing future calls.

NEC SV8100 - Call Hold
Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music on Hold, not conversation in the extension userís work area.

While the call waits on Hold, the extension user may process calls or use a system feature.

Calls left on Hold too long recall the extension that placed them on Hold.

NEC SV8100 - Activate Call Forwarding
Call Forwarding permits an extension user to redirect their calls to another extension or an off-premise number.

Call Forwarding ensures that the userís calls are covered when they are away from their work area.

The types of Call Forwarding are:

 Call Forwarding when Busy or Unanswered
Calls to the extension forward when busy or unanswered.

 Call Forwarding Immediate
All calls forward immediately to the destination, and only the destination rings.

 Call Forwarding with both Ringing
All calls forward immediately to the destination, and both the destination and the forwarded extension ring (not for Voice Mail).

 Call Forwarding when Unanswered
Calls forward only if they are unanswered (Ring No Answer).

 Call Forwarding Follow Me
While at a co-workerís desk, a user can have Call Forwarding with Follow Me redirect their calls to the co-workerís extension. This helps an employee who gets detained at a co-workerís desk longer than expected. To prevent losing important calls, the employee can activate Call Forwarding with Follow Me from the co-workerís telephone.

NEC SV8100 - Cancel Call Forwarding
How to cancel Call Forwarding that has been activated.

The types of Call Forwarding that can be cancelled are:

 Call Forwarding when Busy or Unanswered
Calls to the extension forward when busy or unanswered.

 Call Forwarding Immediate
All calls forward immediately to the destination, and only the destination rings.

 Call Forwarding with both Ringing
All calls forward immediately to the destination, and both the destination and the forwarded extension ring (not for Voice Mail).

 Call Forwarding when Unanswered
Calls forward only if they are unanswered (Ring No Answer).

 Call Forwarding Follow Me
While at a co-workerís desk, a user can redirect their calls to the co-workerís extension. This helps an employee who gets detained at a co-workerís desk longer than expected. To prevent losing important calls, the employee can activate Call Forwarding with Follow Me from the co-workerís telephone.

NEC SV8100 - Call Transfer (Attended)
Transfer permits an extension user to send an active Intercom or outside call to any other extension in the system.

With Call Transfer (Attended), any extension user can quickly send a call to the desired co-worker with an announcement prior to transfer.

A call that a user transfers, automatically recalls if not picked up at the destination extension. This assures that users do not lose or inadvertently abandon their transfers.

While a transferred call is ringing an extension the system can optionally play ringback tone or Music on Hold to the caller.

NEC SV8100 - Call Transfer (Un-Attended)
Transfer permits an extension user to send an active Intercom or outside call to any other extension in the system.

With Call Transfer (Un-Attended), any extension user can quickly send a call to the desired co-worker without an announcement

A call that a user transfers, automatically recalls if not picked up at the destination extension. This assures that users do not lose or inadvertently abandon their transfers.

While a transferred call is ringing an extension the system can optionally play ringback tone or Music on Hold to the caller.

NEC SV8100 - Conference Call
Conference lets an extension user add additional inside and outside callers to their conversation.

With Conference, a user can set up a multiple-party telephone meeting without leaving the office.

The SV8100 provides 64 conference ports, to allow any number of internal or external parties to be conferenced together for a limit of 32 parties. This means that one extension can conference up to 31 internal and/or external parties together (the originator would be the 32nd party reaching the maximum of 32).

While this Conference call is active, another user can initiate a separate Conference also for a limit of 32 parties, or any number of conferences can be initiated with any number of parties (up to 32)until all 64 Conference ports are busy.

NEC SV8100 - How to add incoming Caller ID into Telephone Book
A maximum of 100 Telephone Books are supported per system.

Individual extensions can be assigned up to two Telephone Books.

Each Telephone Book can contain up to 300 alphabetical entries. Each of the 100 Telephone Books can have the 300 entries separated into 20 different Telephone Book Groups providing a quicker search capability to the user.

NEC SV8100 - Call Park
Call Park places a call in a wait state (called a Park Orbit) so an extension user may pick it up.

After parking a call in orbit, a user can Page the person receiving the call and hang up. The paged party can dial a code or press a programmed Park key to pick up the call.

With Park, it is not necessary to locate a person to handle their calls.

A call parked for too long recalls the extension that initially parked it, however the call remains in the park orbit until it is answered.

There are 64 Park Orbits (1~64) available for use.

NEC SV8100 - Internal Paging
Internal Paging lets extension users broadcast announcements to other multiline terminal users.

When a user makes a Zone Paging announcement, the announcement broadcasts to all idle extensions in the zone dialed.

With All Call Paging, the announcement broadcasts to all idle extensions programmed to receive All Call Paging

NEC SV8100 - Call Pick Up : Group
Group Call Pickup allows an extension user to answer a call ringing another extension in a Pickup Group. This permits co-workers in the same work area to easily answer each others calls. The user can dial a code or press a programmed Group Call Pickup key to intercept the ringing call. If several extensions in the group are ringing at the same time, Group Call Pickup intercepts the call based on the extension priority in the Pickup Group.

With Group Call Pickup, a user can intercept the following calls:

 A call ringing the users own pickup group
 A call ringing another pickup group when the user knows the group number
 A call ringing another pickup group when the user does not know the group number

NEC SV8100 - Call Pick Up : Direct
Directed Call Pickup permits an extension user to intercept a call ringing another extension.
This allows a user to conveniently answer a call for a co-worker from their own telephone.

With Directed Call Pickup, an extension user can pick up:
 Trunk calls (i.e., Ring Group calls)
 Direct Inward Lines
 Transferred trunk calls
 Transferred Intercom calls
 Ringing and voice-announced Intercom calls